At our store, we place the privacy of our visitors and customers at the top of our priorities. This policy explains the types of information we collect, how we use it, and how we protect it in accordance with the laws and regulations in force in the Kingdom of Saudi Arabia, including the E-Commerce Law and the Personal Data Protection Law.
By using our website or services, you agree to this policy.
1. Information We Collect
A. Information You Provide Directly
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Full name
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Email address
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Mobile number
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Shipping or billing address
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Payment data (processed through secure and approved payment gateways — we do not store your card details on our servers)
B. Information Collected Automatically
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IP address
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Browser type and operating system
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Pages visited on our website
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Technical data related to performance and usage
C. Cookies
We use cookies to improve user experience, remember your preferences, and analyze website performance. You can control or disable cookies through your browser settings.
2. How We Use Your Data
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To process orders and complete purchases
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To issue invoices and send order confirmations
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To communicate with you regarding your orders or inquiries
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To enhance your shopping experience and improve our services
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To comply with Saudi regulations and relevant laws
3. Sharing Data with Third Parties
Your data may only be shared with:
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Approved payment gateways for secure payment processing
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Shipping companies to deliver orders
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Technical service providers (such as hosting or email services) when necessary
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Authorized government entities if required by law or for security/legal investigations
We will not sell your personal data or share it for marketing purposes unrelated to our services.
4. Data Protection
We are committed to applying appropriate technical and organizational security measures to protect your data from unauthorized access or misuse.
However, please note that no data transmission over the internet can be 100% secure.
5. Your Rights as a User (According to Saudi Data Protection Law)
You have the right to:
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Know how your data is used
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Access your personal data or obtain a copy
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Request correction of inaccurate data
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Request deletion of your data (unless retention is legally required)
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Withdraw consent for data use at any time (subject to legally required uses)
You may exercise these rights by contacting us using the details below.
6. Data Retention Period
We retain your data only for as long as necessary to provide our services and fulfill legal obligations (such as invoicing or accounting reports).
7. Children
We do not intend to collect data from individuals under the legal age of majority in the Kingdom (18 years). If we discover that we have unintentionally collected such data, we will delete it immediately.
8. Children’s Data
We do not aim to collect personal information from children below the legal age of majority. If we become aware that we have inadvertently collected a child’s data, we will delete it promptly upon verification. If you believe your child’s data exists on our platform, please contact us immediately.
9. Changes to This Policy
We may update this policy to comply with Saudi laws or business requirements. Any updates will be posted on this page with the effective date clearly stated.
10. Contact Us
For inquiries or to exercise your data rights:
📧 Email: sales@heavytools.sa
📍 Address: Riyadh, Kingdom of Saudi Arabia
Thank you for your trust — Support Team
