Return and Refund Policy

At our store, your satisfaction is our top priority. In accordance with the regulations in force in the Kingdom of Saudi Arabia, customers may request a return or exchange within 7 days from the date of receiving the order, unless otherwise stated on the product page.

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Conditions for Accepting Returns or Exchanges

• The product must be in its original condition and unused.

• The product must be in its original packaging and in good condition.

• The invoice or proof of purchase must be provided.

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Products That Cannot Be Returned or Exchanged

• Customized or made-to-order products.

• Used, opened, or consumable products.

• Discounted or promotional items, unless defective.

• Any product found to be damaged due to misuse by the customer.

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Refunds

• Refunds are issued after inspecting the returned product and confirming it meets the return conditions.

• The amount will be refunded using the same payment method within 7–14 business days.

• Shipping costs are non-refundable, except in cases where the return is due to a defective product or an error on our part.

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Exchanges

• Products may be exchanged for the same item or another of equal value if the product is defective or damaged.

• If the replacement product is unavailable, a refund will be issued instead.

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Return Shipping

• The customer bears the return shipping cost, unless the product is defective or the wrong item was shipped.

• We recommend using a trackable shipping service to ensure the product reaches us safely.

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Assistance and Contact

For inquiries or to request a return or exchange, please contact us at:

Email: sales@heavytools.sa