Terms and Conditions

Welcome to our store. These terms and conditions (“Terms”) govern your relationship with us when using our website and services. By accessing or using the site, or by purchasing any product, you agree to be bound by these Terms.

If you do not agree to any part of these Terms, please stop using the website or refrain from completing your purchase.

1. Definitions

Website: The official website of our store, including all its pages and related services.
Customer / User: Any person who visits the website, purchases a product, or uses the services.
Store / We / Us: The entity that owns and operates the website and is registered in the Kingdom of Saudi Arabia.
Products: Goods, services, or digital content offered for sale through the website.

2. Acceptance and General Terms

These Terms constitute a legal agreement between you and our store.
We reserve the right to modify these Terms at any time, and any updates will be published on the website.
Your continued use of the website after such updates constitutes implied acceptance of the revised Terms.

3. Registration and User Account

Some of our services may require account creation.
When registering, you must provide accurate and up-to-date information.
The customer is responsible for maintaining the confidentiality of their login information and for all activities that occur under their account.
The user agrees not to use the website for any illegal purpose or in violation of Saudi laws and regulations.

4. Purchase and Payment Terms

Prices will be provided in an official quotation after the customer submits a request.

5. Delivery and Shipping

Products are delivered through approved shipping companies within the Kingdom.
Delivery typically takes 2–5 business days, depending on the region and shipping conditions.
Shipping fees are calculated and displayed before completing the payment process.
The store is not responsible for any delays caused by the shipping company but will assist the customer in following up on the shipment.

6. Return and Refund Policy

Customers have the right to exchange or return products within 7 days of receipt, in accordance with Saudi consumer protection regulations.
Products must be in their original condition, unused, and accompanied by the invoice.
Customized, used, or opened products cannot be returned unless there is a manufacturing defect.
Refunds will be processed through the same payment method within 7–14 business days.

7. Intellectual Property

All logos, designs, text, and images displayed on the website are the property of our store or licensed to it.
Reusing, copying, or distributing any content without prior written permission is strictly prohibited.

8. Limitation of Liability

We strive to provide high-quality products; however, we are not responsible for damages resulting from misuse of the product.
In all cases, the store’s liability is limited to the value of the disputed product.

9. Privacy Policy

We are committed to protecting your personal data and using it only to process orders and improve your shopping experience.
For more details, please refer to our [Privacy Policy].

10. Governing Law

These Terms and Conditions are governed by and interpreted in accordance with the laws and regulations of the Kingdom of Saudi Arabia.
In the event of a dispute, the competent judicial authority within the Kingdom shall have exclusive jurisdiction.

11. Contact Us

For any inquiries or complaints:

Email: sales@heavytools.sa
Address: Jeddah Saudi Arabia

Please provide sufficient details (your name, order number, and a description of the issue) to expedite processing.

By using our website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.