Heavy Tools Company Commercial (L.L.C.)

Heavy Tools is committed to supplying quality industrial products and equipment.

This Warranty Policy outlines warranty coverage, exclusions, and claim procedures.

WARRANTY COVERAGE

Warranty coverage applies only to products supplied by Heavy Tools and is subject to the manufacturer’s warranty terms where applicable.

The warranty generally covers:

• Manufacturing defects
• Material defects
• Faults occurring under normal and intended use

WARRANTY EXCLUSIONS

Warranty coverage does not include:

• Normal wear and tear
• Improper installation
• Misuse or abuse
• Overloading beyond rated capacities
• Unauthorized modifications
• Improper maintenance
• Corrosion, chemicals, or environmental damage
• Accidental damage

PRODUCT INSPECTION

Customers must inspect products upon receipt and report visible defects immediately.

Failure to inspect products may affect warranty eligibility.

WARRANTY CLAIMS

Warranty claims should include:

• Proof of purchase
• Product identification details
• Description of the issue
• Supporting photographs where applicable

Heavy Tools reserves the right to inspect products before determining warranty eligibility.

REMEDIES

At its sole discretion, Heavy Tools may:

• Repair the product
• Replace the product
• Provide a refund
• Reject claims that do not meet warranty requirements

LIMITATION OF WARRANTY

Heavy Tools’ liability under this Warranty Policy shall be limited solely to repair, replacement, or refund of the affected product.

Heavy Tools shall not be liable for indirect, incidental, consequential, special, or punitive damages.

COMPANY INFORMATION

Heavy Tools Company Commercial (L.L.C.)

Website: [www.heavytools.sa]

Customer Support: [support@heavytools.sa]

General Inquiries: [info@heavytools.sa]

Address: Jeddah, Kingdom of Saudi Arabia

© 2026 Heavy Tools Company Commercial (L.L.C.). All Rights Reserved.